FAQ

Frequently Asked Questions

Our company was established in 2009 and has 15 years of industry experience. This means we have extensive expertise in handling various moving services, allowing us to provide you with reliable service.

We offer multiple quoting options, including binding estimates, to ensure that your costs do not exceed expectations during the move. We clearly outline all potential additional fees, such as stair fees, parking fees, and fuel surcharges.

Our employees are trained, full-time staff members. Each individual undergoes a thorough background check and safety screening to ensure they are trustworthy professionals.

In addition to standard moving services, we offer packing, furniture assembly and disassembly, cleaning services, vehicle transport, and storage options. Please let us know your specific needs, and we will customize a suitable service plan for you.

We understand that plans may change. Our cancellation policy is flexible, and fees may apply depending on the timing of the cancellation. We recommend notifying us of any changes as early as possible.

We frequently provide special discounts or promotions during off-peak seasons, as well as for students, seniors, and veterans. Please feel free to inquire about our latest offers.

Our services include basic insurance coverage, and you can also choose full-value protection. We have a clear claims procedure to handle any instances of damage or loss.

Our team uses professional protective materials and equipment, such as moving blankets, sliders, and dollies, to ensure that your belongings and home are not damaged during the move. Large furniture will also be properly disassembled and protected.

Absolutely! You can choose to pack non-fragile items yourself to reduce moving costs. We recommend having our professionals pack fragile items to ensure their safety during transport.

 

Yes, we provide secure storage services, with options for short-term or long-term storage. Our warehouse facilities are dry, secure, and equipped with a monitoring system to ensure the safe storage of your items.

Our team will provide an accurate time estimate based on your specific needs and the distance of the move. Typically, local moves can be completed within the same day, while long-distance or interstate moves may take longer.

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